Refund Policy

1. General Policy

At GhosaMan, we strive to ensure complete customer satisfaction. Due to the perishable nature of our products and for hygiene reasons, we generally do not accept returns or exchanges of ghosa products once they have been delivered.

2. Eligibility for Refund

Refunds may be considered in the following exceptional circumstances:

• Wrong Product Delivered: If you receive a different product than what you ordered
• Damaged/Contaminated Product: If the product arrives damaged or contaminated
• Significant Quality Issues: If the product quality is significantly below our standards
• Non-Delivery: If your order was not delivered without communication

3. Refund Process

4. Refund Methods

• Cash on Delivery Orders: Cash refund on next delivery or bank transfer
• Future Credit: Store credit for future purchases
• Product Replacement: Replacement of the defective product

5. Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after delivery
• Partial use of the product
• Failure to provide delivery instructions
• Issues reported after 24 hours of delivery
• Normal variations in natural products

6. Order Cancellation

Orders can be cancelled before they are processed for delivery. Contact our customer support immediately if you need to cancel an order. Once the order is out for delivery, cancellation may not be possible.

7. Quality Assurance

We maintain strict quality control measures to ensure our products meet high standards. If you have quality concerns, please:

1. Do not use the product
2. Take clear photos of the issue
3. Contact us immediately at support@ghosaman.com
4. Keep the product safely until we resolve the issue

8. Contact for Refund Requests

When contacting us, please provide:

• Your order number
• Date of delivery
• Detailed description of the issue
• Photos if applicable

9. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting to our website.

10. Customer Satisfaction

Your satisfaction is our priority. While our refund policy has limitations due to the nature of our products, we will always work with you to find a fair solution for any genuine issues.